Filing a claim
Reporting a Death
Receiving a Payment
Assessing your financial situation takes time, especially if you have recently lost someone. That's why, in most cases, policy benefits are deposited into an interest-bearing checking account called a Phoenix Concierge Account. If the benefit is less than $5,000, we will issue a check directly to the beneficiary.
The account earns a competitive interest rate, provides free check-writing privileges and guarantees the safety of the principal. We base the guarantees on the claims paying ability of Phoenix. A brochure explaining how the account works is mailed with the checkbook upon payment of a claim.
Most importantly, the Phoenix Concierge Account provides beneficiaries with time to carefully consider options for using policy proceeds. Those options may include investing in other financial products, such as mutual funds, life insurance or annuities.